Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: July 9, 2026

Introduction

Boston Molecules ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at bostonmolecules.com, place orders, or otherwise interact with our services.

Boston Molecules is headquartered at Waltham, MA 02451, United States. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

Information We Collect

Account Data

When you create an account or place an order, we collect:

  • Full name and job title
  • Email address
  • Phone number
  • Company or institutional affiliation
  • Billing and shipping addresses
  • Account login credentials (passwords are stored in encrypted form)

Order Data

When you place an order, we collect:

  • Products purchased and order history
  • Payment information (processed securely by Braintree; we do not store full credit card numbers)
  • Purchase order numbers and institutional billing information
  • Shipping preferences and delivery instructions

Browsing Data

When you visit our website, we automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or search terms used to find our site
  • Device type and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing

  • Processing and fulfilling your orders for peptides, recombinant proteins, antibodies, and related products
  • Sending order confirmations, shipping notifications, and delivery updates
  • Managing returns, refunds, and quality-related inquiries
  • Providing Certificates of Analysis (CoA) and product documentation

Communication

  • Responding to your inquiries and providing technical support
  • Sending product announcements, promotions, and newsletter communications (with your consent)
  • Notifying you of changes to our policies or services

Analytics and Improvement

  • Analyzing website usage patterns to improve user experience
  • Understanding product demand and customer preferences
  • Conducting research and development for new products and services
  • Detecting and preventing fraud and unauthorized access

Data Sharing and Third Parties

We do not sell your personal information. We share your data only with trusted third parties necessary to operate our business:

Payment Processors

We use Braintree (a PayPal company) to process credit card and electronic payments securely. Braintree is PCI DSS Level 1 compliant. Your payment information is transmitted directly to Braintree and is never stored on our servers.

Shipping Carriers

We share your shipping address and contact information with our shipping partners — FedEx, UPS, and DHL — to deliver your orders. Temperature-sensitive shipments may require additional handling instructions shared with carriers.

Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies

WooCommerce session cookies are required for the shopping cart, checkout process, and account functionality. These cookies are strictly necessary and cannot be disabled.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous usage data, including pages visited, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website, particularly the shopping cart and checkout features.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

  • Account data: Retained for the duration of your account and for 3 years after account closure or last activity.
  • Order and transaction data: Retained for 7 years for tax, legal, and regulatory compliance purposes.
  • Browsing and analytics data: Retained for 26 months via Google Analytics, then automatically deleted.
  • Marketing communications: We retain your preferences until you unsubscribe or request deletion.

Your Rights Under GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You may request that we delete your personal data, subject to legal retention requirements.
  • Right to Restrict Processing: You may request that we limit how we use your personal data.
  • Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
  • Right to Object: You may object to our processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@bostonmolecules.com. We will respond to your request within 30 days.

Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

  • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: Boston Molecules does not sell personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, please email privacy@bostonmolecules.com or call (+1)-617-651-1016.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. Boston Molecules products are research-grade biochemicals intended for use by qualified researchers and scientists at academic institutions, pharmaceutical companies, and biotech organizations.

If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately at info@bostonmolecules.com.

Security Measures

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • PCI DSS compliant payment processing through Braintree
  • Regular security audits and vulnerability assessments
  • Access controls and authentication for administrative systems
  • Encrypted storage of sensitive account credentials
  • Regular backups with encrypted off-site storage

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Boston Molecules
Waltham, MA 02451, United States
Email: info@bostonmolecules.com
Phone: (+1)-617-651-1016
Privacy Inquiries: privacy@bostonmolecules.com